Best Theratronics Ltd.

Multi-Year Accessibility Plan 2025 - Onward

Message from the CEO

Ontario AODA logo

At Best Theratronics Ltd., we believe in creating an inclusive environment where all individuals, including those with disabilities, can access our products, services, and employment opportunities.  As a leading manufacturer of blood irradiators and therapy machines, we recognize our responsibility to remove barriers and enhance accessibility in all aspects of our operations.

Our commitment to accessibility reflects our broader values of innovation, respect, and excellence.  This Multi-Year Accessibility Plan outlines our strategy to meet and exceed the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), demonstrating our dedication to fostering an accessible and inclusive workplace and business environment.

We are proud of the progress we've made and remain committed to continuous improvement in making our company accessible to all.

Introduction

Best Theratronics Ltd. strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Best Theratronics Ltd. is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005.  This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.

The plan is reviewed and updated at least once every 5 years.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.

We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Past Achievements to Remove and Prevent Barriers

Best Theratronics Ltd. has completed the following accessibility initiatives:

Customer Service

Best Theratronics Ltd. has remained in compliance with the Customer Service Standards by implementing the following measures:

  • Providing training to all customer-facing staff in accessible customer service, other Ontario's accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
  • Established multiple channels for customer feedback including email, phone, and mail.
  • Created a process to review and address accessibility-related feedback with a 10-business-day response timeline.
  • Implemented policies allowing service animals and support persons where applicable in our facility.
  • Created procedures for notifying customers about temporary disruptions in services.

Information and Communications

  • Updated our website to meet WCAG 2.0 Level AA requirements.
  • Product documentation is now available in accessible digital formats.
  • Developed screen reader-compatible digital communications for our client correspondences.
  • Added accessibility statement to our website with contact information for requesting accessible formats.

Employment

  • Revised recruitment processes to include statements about accommodation availability.
  • Updated onboarding procedures to inform new employees about accommodation policies.
  • Developed individual accommodation plans for employees with disabilities.
  • Emergency response protocols consider the needs of employees with disabilities.

Procurement

  • Reviewed procurement practices to consider accessibility criteria when acquiring goods, services or facilities.

Training

  • Delivered accessibility training to all employees covering AODA requirements and the Ontario Human Rights Code.
  • Provided specialized training for customer facing staff on accessible practices.
  • Maintained detailed training records including dates and participant information.
  • Updated training materials to reflect changes in legislation and best practices.

Strategies and Actions (2025-2030)

Best Theratronics Ltd. is committed to providing accessible customer service to people with disabilities.  This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

  • Continue to train all new staff on accessible customer service within 30 days of hiring (Ongoing).
  • Review customer service policies annually to ensure continued compliance and effectiveness (Annually).
  • Review and enhance feedback mechanisms to better capture accessibility concerns (Q4 2025).
  • Develop advanced training for staff who regularly interact with clients to improve communication with people with various disabilities (Q4 2025).
  • Implement a customer satisfaction survey specifically addressing accessibility needs.

Information and Communications

Best Theratronics Ltd. is committed to making our information and communications accessible to people with disabilities.

  • Audit all digital content for accessibility compliance and remediate issues (Q4 2026).
  • Implement accessibility checking tools in content creation workflows (2027).
  • Review and update website to ensure continued WCAG compliance with newest standards (ongoing).

Employment

  • Review and enhance job application process for improved accessibility (Q2 2026).
  • Implement accessibility considerations in career development programs (2027).
  • Conduct accessibility audit of physical workspace and implement improvements (2027).
  • Review and enhance emergency evacuation procedures for employees with disabilities (Q4 2025).

Procurement

Best Theratronics Ltd. is committed to incorporating accessibility considerations into our procurement processes.

  • Review and enhance procurement policies to strengthen accessibility requirements (2026).

Training

Best Theratronics Ltd. is committed to providing training in the requirements of Ontario's accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

  • Refresh all accessibility training materials to reflect current best practices (ongoing)
  • Implement annual refresher training on accessibility requirements (every 2 years).
  • Ensure adequate training is provided to all staff involved in developing policies, other persons who provide, goods, services or facilities on behalf of the organization and other customer facing staff (Q4 2025).

Other

  • Conduct comprehensive accessibility audit across all operations (Q4 2026).
  • Establish an accessibility committee with representatives from different departments (2027).

For More Information

For more information on this accessibility plan, please contact:

  • Email: 
  • Phone:  613-591-2773
  • Mail:  413 March Rd., Ottawa, Ontario K2K 0E4

 
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